Keeping up with the times for growing UK clock manufacturer

“I can’t imagine where we’d be today without NetSuite. Our accountants love it. We’ve increased sales year-on-year by twenty percent as a result of opening up new export markets and from being more proactive.”
Jo Wharton, Operations Director
Wharton Electronics
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  • Location

    Oxford, UK

Wharton Electronics is a UK Manufacturer of bespoke precision time digital clocks. They supply leading international commercial and government enterprises including Heathrow Airport, Network Rail and US Pentagon.

Established in 1973, the family-run business has developed over a thousand product options and can use over three thousand individual component parts. Managing a growing international portfolio of clients based in 150 countries was proving a challenge with existing systems, alongside an increasing need to automate sales and manufacturing processes.

Opening up to new global export markets

After switching to NetSuite’s Cloud ERP system, Wharton Electronics was able to open new doors to other export markets and take on many more orders. Additionally, international export sales, which accounts for over half of annual revenue, can now be closely monitored and managed.

New licences and contracts

The new reporting and inventory management capabilities in NetSuite makes proving the origin of its EU components easier, which in turn has meant new export licences being granted and some major business contracts being won.

Improved reporting, invoicing and visibility

The process of billing and managing 43 agents around the world has been streamlined, so fewer staff are required in its admin department. Wharton can, at the touch of a button, run a report and have immediate visibility of £4m worth of Wharton’s sales pipeline.

ROI and adding value

The small, family-run business appreciated the help and support of using a local implementation partner, BrightBridge, and Wharton said that the expert training and advice “helped drag us out of the dark ages and ensure a return on investment that surpassed all our expectations”.

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