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Microsoft Dynamics 365 CRM for hospitality and leisure

Whether you’re running a travel, leisure or hospitality business, this sector has been one of the hardest hit during the pandemic. Never before has it been more important to engage potential and existing customers and communicate the right information at the right time.

From identifying and analysing marketing campaign sentiment and engagement through to managing loyalty schemes and offers, having a 360-degree view through Customer Relationship Management (CRM) provides one version of the truth. Microsoft Dynamics 365 helps businesses in the quest to attract, engage and retain customers.

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Our expertise

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Our expert team has experience in working with businesses across these sectors, helping them to maximise the business benefits of Enterprise Resource Planning (ERP) and Customer Relationship solutions

BrightBridge specialists can advise on implementation or upgrading of solutions, from Microsoft Dynamics 365 Finance and Supply Chain Management to D365 Customer Engagement and Customer Service

With a proven track record, we can help with solutions that support the quest to attract, engage and retain customers and increase operational efficiencies for a range of leisure-based organisations

Why Microsoft?

Supporting your industry

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The sector has experienced pandemic-induced disruption and turbulence, creating a challenging landscape for those operating in the industry. Choosing the right solutions will be key to adapting and evolving to meet the fluctuating demands of patrons in a ‘new normal’

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Microsoft D365’s powerful Artificial Intelligence (AI) capabilities can help provide better customer experiences by filling in data gaps and determining the next best action based on real-time insights – helping you maximise upselling and cross-selling opportunities in a competitive market

“Miki eBusiness have been supported by the Microsoft Dynamics team at BrightBridge and we’re delighted with the quality of assistance and consulting on Dynamics 365 Finance and Operations we’ve received. When the situation permits, we look forward to working with the BrightBridge team on further D365 F&O project work.”
Tatsiana Piletskaya, eBusiness Systems Portfolio Manager, Miki eBusiness

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