BrightBridge’s customer is a global, integrated, full-service asset management company providing due diligence and analysis, asset management and global support services for a leading private equity firm with aggregate capital commitments totalling over $65 billion. While this Global Private Equity firm enjoyed high levels of annual growth, its investor relations process hadn’t kept pace.
A need to modernise investor relations
The client contracted the BrightBridge team as their strategic development partner for an initiative to upgrade the technology platforms supporting the company’s global investor relations and other related business systems. Continued growth exposed a need for more efficient systems that were better connected.
This Global Private Equity firm’s existing investor relations system was a 14-year-old database application developed in house. Managing investor engagement was complicated and some consuming, especially for investor relationship managers who are open on the road during capital generation periods. Processing transactional data involved many disparate databases and spreadsheets that were time-consuming and it required multiple validators to achieve accuracy.
Two powerful partners form a single, robust platform
BrightBridge drew upon its longstanding Microsoft® partnership to formulate a new Investor Relations Management (IRM) platform that would integrate data, information and processes to deliver a centralised view of key relationships, fund data and business performance across the ensure global reach of the customer’s enterprise.
This new IRM system combines the flexibility of Microsoft’s leading customer relationship management software, Microsoft Dynamics CRM Online, and their hosted data services with BrightBridge’s financial industry-specific accelerators and configuration knowledge. The resulting solution provides data access and complete information sharing across
departments, investment strategies, channels and portfolios to support many operational needs.
New technology delivers enterprise-wide results
- With a new IRM system that can capture contact information, track interactions, control documents to ensure regulatory compliance and centralise information access, the client has seen a surge in productivity and in customer confidence.
- Significant improvements in data accuracy and increases in operational efficiency have been realised across all areas of business thanks to the automation of complex processes supported by multiple built-in checks and validations.
- User access to accurate data in real-time, when and where it’s needed, is delivering added features, such as real-time reporting. It’s also enabling mobility access for relationship managers who are now going out and fully engaging with investors all over the world.
- The whole solution is also future proofed. Support for new funds is designed right in, so the client will be able to increase scale and scope of operations with minimal configuration and without a need for extensive custom development.
Comprehensive contact management includes single contact views of related data and activities, and real-time, anywhere, any device access.
Complex, current investor data is easily accessed on mobile devices and can be viewed as aggregated investor data to provide crucial information when meeting with prospective investors.
The organisation’s associates can engage prospective investors armed with accurate, real-time investor data that’s accessible with just a few taps on a smartphone or tablet. Features include multiple closing, bulk processing, funding caps and auto calculated investment hair cut’, with real-time forecasting across investment vehicles.
Transactional data is processed more efficiently and accurately within the new IRM platform replacing a manual spreadsheet processes. Maintaining up to date and accurate investor ownership data also enables a structured validation process and single-click contribution calculations for investor capital calls.
Dynamic, investment-specific notifications can be generated from transactional data, and a template feature allows non-technical users to maintain, edit and create new notifications from within the user interface.
Dashboard capabilities provide real-time data visualisations with mobile-specific interfaces for smartphone and tablet users. Various custom reporting features are also built-in for specific business needs.
Investor transfers was one of the most complex areas addressed. Tasks that previously required analysts to manually enter large amounts of redundant information are now possible by entering a few key pieces of information. Full, partial and split transfers are fully supported and automated.