Global team at Miki eBusiness confidently makes data-driven decisions using Microsoft Dynamics 365 Finance & Supply Chain Management

“We have worked with the Microsoft team at BrightBridge for many years, initially with Dynamics AX and latterly with the Dynamics 365 Finance & Supply Chain Management implementation and on-going post go live support. We have always had the utmost confidence in the BrightBridge team and the depth of their skills and experience, product and general business knowledge. They are very knowledgeable about our business plus have a great working relationship with our employees.”
Sonia Qi, HQ & Strategy
Miki E-business Division
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  • Industry


  • Location

    London, UK

  • Challenges

    Using out-of-support software

    Required better integration and data visibility

    Wanted to migrate to a cloud solution

  • Products implemented

    Microsoft Dynamics D365 Finance & Supply Chain Management

    Microsoft Dynamics Azure platform

    Integration solution leveraging the Azure platform

Miki Travel was founded in 1967 and is world renowned for its vast portfolio of travel products including tens and thousands of transfer services, accommodation options and exciting excursions worldwide.

It was utilising the soon to be out-of-support, on-premise Enterprise Resource Planning (ERP) Solution Microsoft Dynamics AX 2009, and the business wanted to increase efficiency by migrating to the latest version of Microsoft’s ERP system: Dynamics 365 Finance and Supply Chain Management (D365 F&SCM).


The archaic system didn’t afford the functionality for Miki eBusiness to streamline financial processes in a way that they wanted or provide opportunities for augmented integration and automation. The firm also wanted to move away from an on-premise solution and take advantage of the cloud, while having greater visibility over data and benefit from a more powerful business intelligence tool.


After significant collaborative discovery, BrightBridge designed a solution which incorporated several integrated finance applications, including general ledger, budgeting and sales tax, banking, accounts receivable and accounts payable. The cloud ERP solution’s accounting and financial architecture was bespoke to Miki’s process flow and reporting requirements, meaning developers modified the system and created bespoke customisations.

Significant efficiencies were achieved by building integrations between the Miki tour (holiday) booking system and D365 F&SCM where sales orders were automatically created in F&SCM from which back-to-back purchase orders were also automatically created and processed for items such as hotel room bookings.


Users at Miki eBusiness benefit from a more friendly and intuitive interface, elevated functionality and greater sharing of relevant information throughout the Miki team. D365 F&SCM comes with powerful analytics capabilities – Power BI – so the global team now has excellent visibility into their financial performance, allowing them to make data-driven decisions more easily.

Integrated and automated workflows have reduced the need for many time-consuming, manual tasks, allowing financial teams to focus on more strategic activities. For example, integrating their tour booking system with and D365 D&SCM facilitates automated sales and purchase orders; with over 2,000 orders being processed per day, significant efficiencies have been realised.

Success stories

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