Continued expansion and a desire to deliver a better customer experience led Platinum Stairlifts to upgrade its financial reporting and manufacturing systems. The UK manufacturer of curved and straight stairlifts needed to streamline the manufacturing and delivery process across an international network of dealers.
An enterprise-wide solution that is futureproof
Platinum Stairlifts has doubled turnover and staff in recent years, currently employing 140 people. With sights firmly set on growing its market share, Platinum needed better financial and CRM systems to help improve processes as well as customer experience; implementation partner Clear BrightBridge Solutions delivered a solution using NetSuite and third-party applications.
Personalised customer configurations
Sales teams use NetSuite’s cloud-based solution to fully configure the designs to create a unique proposal. With a Verenia third party application, instant configuration, pricing and quotes are shared through the system, driving the manufacturing process. This important configuration tool is built into NetSuite for improved CAD design and makes sure that all the right parts are ordered and pricing is correct – something that was previously done manually.
One system and one set of data drives business efficiency
Using NetSuite OneWorld and NetSuite Manufacturing, the company has dramatically reduced administration and time required to do reports. With manufacturing, CRM and financials all in one system, Platinum can rely on one set of data which has led to increased efficiency and reduced costs across the business.